Quality & Service

Adam Jones Group tries to ensure that its quality and service is second to none. We currently have a number of features in place to help us stay true to this statement.

• One main line number takes all calls direct to the extension they require or to an automated service that allows an instant dialogue between the client and the people responsible for ensuring all demands are met. If a call is not answered straight away all employess are resposnisble for picking up overflow calls, Directors and Managing Directors alike.
• Out of office hours there is a recorded message directing those requiring urgent attention to members of staff on call.
• Satellite Tracking and Instant Messaging Service is fitted to all vehicles (where required) which allows up to date and accurate monitoring of all deliveries made by the Group. All drivers also have hands-free mobiles to allow further communication where necessary.
• The Group carries out the majority of its own maintenance and recovery of vehicles which ensures that it can be far quicker and efficient in addressing any issues that might arise during the course of delivering your goods.
• On site storage and warehousing is also available at competitive rates for those clients that have limited space for date specific deliveries.

If the above fails to deliver the quality and service you expect then all directors within the Group will listen and address the problems as quickly as possible.